We Are Table Duck

  Your business is successful and growing. But are you overwhelmed by customers asking you questions, despite the fact that you have a good FAQ on your website? Then it’s time for you to get some good help desk software. What is help desk software? Help desk software is a software application that helps you manage customer inquiries. Simply put, with help desk software you can help your customers more efficiently and faster.  Help desk software is designed to provide a customer with information and support regarding your company’s products or services. Customer inquiries are typically submitted via multiple channels including email, phone, or social media. Good for you to save some time, good for your customers since they get help quicker and better.  What is good help desk software for small businesses? There are many providers for help desk software. Some are very advanced (and expensive) and suits best for large companies. But there are also good and affordable options...

In this article we’re comparing Table Duck with Tidio as live chat software solutions for small businesses. We’ll dive into what live chat software is, how live chat software helps your business grow and why it is important.  We will also compare Table Duck with Tidio to see how Table Duck is a great  alternative to Tidio . You will be able to make a better, more conscious decision in choosing the best live chat software for your business. Live chat software is a way to communicate with your website visitors Live chat software is a plugin or a piece of code you install on your company’s website. It allows website visitors to reach out to your business via chat instead of email or by phone.  Live chat software is easy to install and easy to use. You can reply to messages from website visitors easily via a mobile app or website and you can set notifications to get alerted when somebody on your website asks a question through live chat.  Messages end up in a joint inbox...

In this article we discuss the top 10 alternatives to Tidio as a customer communications platform. We explain what a customer communications platform is, why it matters to you as a small business owner and what alternatives to Tidio there are. A customer communications platform explained First, let’s start with what a customer communications platform is. Tools like  Tidio  are called a customer communications platform because it helps you manage customer interactions in an efficient manner. Basically, it’s an inbox where customer inquiries are managed. Often such an inbox allows to connect with multiple channels like live chat on a website, email and social messaging channels like Instagram DM, WhatsApp, Telegram or Facebook Messenger. Easy automation with a  chatbot  can be applied to save time and increase customer satisfaction rates. Why you should consider a customer communications platform Providers like  Tidio  are important to your business because t...

  Who didn’t have the bad experience of contacting a business and never heard back from them anymore. Annoying right? You probably never bought anything from that company. Now let’s flip it around and look at the other side of things. Imagine you’re running a successful small business yourself. Probably you work long hours to get all the things done that you need to do. Sometimes things take a bit longer to do than you wished for, like replying to customer inquiries. But there is something that helps you as a small business owner. It’s called automated reply messages or quick response messages. It helps you to deal with the large flow of customer inquiries by sending an automated reply. What is an automated reply message? An automated reply message or quick response message is nothing more than a message that is sent back to a customer when they reach out to your business. These messages are automated and can be sent through different channels live chat, email or social messaging l...

  A live chat solution can really drive your business. But there are many tools and software like LiveChat. out there. What is the best solution for you as a small business owner and what to look for in a live chat solution provider? We compare the top 10 live chat solution on the market in this article. Live chat solutions, what is it? Before we move on, let’s explore what a live chat solution is. Providers like  LiveChat  offer an inbox solution to manage customer service. Channels like live chat, email and social messaging channels like Instagram DM, WhatsApp, Telegram or Facebook Messenger are integrated to manage multiple channels in one place. Chatbots are often used as a first line support to answer questions. Why does your business need a live chat solution? Providers like LiveChat are important to your business because they help you with providing great customer service. With a  live chat solution , you can provide customer service in an easy, quick and time...

As a small business owner, you have many things on your plate. Finding customers, managing employees, working with suppliers. It’s all your responsibility.  One of the things that is easily overlooked but equally important is your customer service. Providing great customer service leads to happy customers. And happy customers lead to more happy customers.    Answering customer questions can be a time consuming and costly activity. Therefore you want to deflect as many questions as possible. How? By having an up to date, easy to use FAQ. With a great FAQ page, you can handle 80% of all the questions without spending any extra time on it. But setting up your FAQ is not something you do once and never look at. It requires time and effort to keep it up to date and therefore to keep it relevant for your customers. What makes a great FAQ? First, let’s start with what a great FAQ looks like. An effective FAQ page has basically four elements. An FAQ item needs to be short an...