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  Your business is successful and growing. But are you overwhelmed by customers asking you questions, despite the fact that you have a good FAQ on your website? Then it’s time for you to get some good help desk software. What is help desk software? Help desk software is a software application that helps you manage customer inquiries. Simply put, with help desk software you can help your customers more efficiently and faster.  Help desk software is designed to provide a customer with information and support regarding your company’s products or services. Customer inquiries are typically submitted via multiple channels including email, phone, or social media. Good for you to save some time, good for your customers since they get help quicker and better.  What is good help desk software for small businesses? There are many providers for help desk software. Some are very advanced (and expensive) and suits best for large companies. But there are also good and affordable options...

In this article we’re comparing Table Duck with Tidio as live chat software solutions for small businesses. We’ll dive into what live chat software is, how live chat software helps your business grow and why it is important.  We will also compare Table Duck with Tidio to see how Table Duck is a great  alternative to Tidio . You will be able to make a better, more conscious decision in choosing the best live chat software for your business. Live chat software is a way to communicate with your website visitors Live chat software is a plugin or a piece of code you install on your company’s website. It allows website visitors to reach out to your business via chat instead of email or by phone.  Live chat software is easy to install and easy to use. You can reply to messages from website visitors easily via a mobile app or website and you can set notifications to get alerted when somebody on your website asks a question through live chat.  Messages end up in a joint inbox...

In this article we discuss the top 10 alternatives to Tidio as a customer communications platform. We explain what a customer communications platform is, why it matters to you as a small business owner and what alternatives to Tidio there are. A customer communications platform explained First, let’s start with what a customer communications platform is. Tools like  Tidio  are called a customer communications platform because it helps you manage customer interactions in an efficient manner. Basically, it’s an inbox where customer inquiries are managed. Often such an inbox allows to connect with multiple channels like live chat on a website, email and social messaging channels like Instagram DM, WhatsApp, Telegram or Facebook Messenger. Easy automation with a  chatbot  can be applied to save time and increase customer satisfaction rates. Why you should consider a customer communications platform Providers like  Tidio  are important to your business because t...