We Are Table Duck

  Who didn’t have the bad experience of contacting a business and never heard back from them anymore. Annoying right? You probably never bought anything from that company. Now let’s flip it around and look at the other side of things. Imagine you’re running a successful small business yourself. Probably you work long hours to get all the things done that you need to do. Sometimes things take a bit longer to do than you wished for, like replying to customer inquiries. But there is something that helps you as a small business owner. It’s called automated reply messages or quick response messages. It helps you to deal with the large flow of customer inquiries by sending an automated reply. What is an automated reply message? An automated reply message or quick response message is nothing more than a message that is sent back to a customer when they reach out to your business. These messages are automated and can be sent through different channels live chat, email or social messaging l...

  A live chat solution can really drive your business. But there are many tools and software like LiveChat. out there. What is the best solution for you as a small business owner and what to look for in a live chat solution provider? We compare the top 10 live chat solution on the market in this article. Live chat solutions, what is it? Before we move on, let’s explore what a live chat solution is. Providers like  LiveChat  offer an inbox solution to manage customer service. Channels like live chat, email and social messaging channels like Instagram DM, WhatsApp, Telegram or Facebook Messenger are integrated to manage multiple channels in one place. Chatbots are often used as a first line support to answer questions. Why does your business need a live chat solution? Providers like LiveChat are important to your business because they help you with providing great customer service. With a  live chat solution , you can provide customer service in an easy, quick and time...

As a small business owner, you have many things on your plate. Finding customers, managing employees, working with suppliers. It’s all your responsibility.  One of the things that is easily overlooked but equally important is your customer service. Providing great customer service leads to happy customers. And happy customers lead to more happy customers.    Answering customer questions can be a time consuming and costly activity. Therefore you want to deflect as many questions as possible. How? By having an up to date, easy to use FAQ. With a great FAQ page, you can handle 80% of all the questions without spending any extra time on it. But setting up your FAQ is not something you do once and never look at. It requires time and effort to keep it up to date and therefore to keep it relevant for your customers. What makes a great FAQ? First, let’s start with what a great FAQ looks like. An effective FAQ page has basically four elements. An FAQ item needs to be short an...