We Are Table Duck

Remember the last time you’ve had a great customer service experience from a business? You probably still buy from that same company. Maybe you even told your friends about it or recommended that company to others. That is the power of having great customer experiences. It is what sets companies apart from competitors. A great customer experience is important throug h out the whole customer journey, from pre-purchase inquiries to post-purchase support. What matters is that you know and recognize a customer, based on previous conversations you’ve had with that customer. Only then you can deliver a great experience. But how to do this when you’re running a small business? And how to scale customer experiences so it helps you grow your business? Because at the end of the day, delivering great customer experiences can be very time consuming. How helpdesk software helps you manage and scale customer inquiries Software is key to scale up things easily. With the right kind of software, you ma...

  Customer communication platforms like Table Duck and Trengo are booming. These platforms help businesses and small business owners to efficiently manage all their customer communications. Over the last years many of these customer communication platforms like Table Duck and Trengo popped up. But what exactly is it? Why is it important to your business? And more importantly what are the differences and which customer communication platform fits best with your business needs? What is a customer communication platform? Let’s start with what a cust o mer communication platform like Table Duck or Trengo does. Looking at the basics, there are a few things that every customer communication platform does. First, such a platform combines all kinds of different messaging channels into  one, unified inbox . Think about channels like live chat, email or social messaging channels like Facebook Messenger or Instagram DM. By having all these channels into one, unified inbox, it’s easier an...