We Are Table Duck

  You’ve probably heard about the term   Conversational AI , but you’re wondering what it is exactly? And more importantly how it can help you and your business in day to day life? First, let’s begin with the term Conversational AI. It’s a technology that is used for automated messaging and speech-enabled applications that offer human-like interactions between computers and humans. Conversational refers to the conversation between an application and a human. AI stands for Artificial Intelligence, which is used to help understand human language. How is Conversational AI used? Conversational AI   is often used in customer support and customer support automation. For example, if you offer live chat on your website you can get a lot of requests and conversations from customers. Live chat helps you to improve customer satisfaction and to get new leads but it can be very time consuming. That’s where Conversational AI comes into play. With Conversational AI you’re actually autom...

  Customer support automation   is a hot topic. It saves your business time and money by automating conversations with customers, while still providing a great customer experience. How customer support automation works and how it uses smart technology like   NLP and intents   is explained in this article. NLP stands for Natural Language Processing. It’s a technology that is used for analyzing human language, either spoken or written. Every sentence is analyzed and scored using Artificial Intelligence and statistical models. These models use previ o us sentences as a reference and look at the probability that a new sentence is pretty much the same. Let me give you an example. In the database we have the sentence:  “I want to know the status of my order”. The intent of this sentence is order_status and a chatbot can reply to this. If a new sentence comes in that we don’t have in our database, the model calculates the probability that the intent of that new sentenc...

  Chatbots are on the rise and here to help make lives of people and businesses easier. Especially in customer support, chatbots are often used to help answer customer inquiries. However, chatbots are not always as good as we hope them to be. Frustrating and rigid question/answer flows ruin the customer experience and are hurting your brand reputation. Setting up a chatbot can also become very expensive and time consuming.  This article helps you to understand the different chatbot degrees for customer support and what pitfalls to be aware of when implementing a chatbot in your customer support. What chatbot degrees are there for customer support? When looking at chatbot and customer support automation , there are two axes you have to look at. The first axis is the degree of humanity in the conversation. On the far left you have chatbots that are very much decision tree driven with simple questions and answers. On the far right you have chatbots that understand human language ...

As a small business owner, you’re working hard to grow your business. Good customer service is key to the success of your company. You’re providing help and support to your beloved customers by e.g. phone or email, but it’s time consuming and repetitive work. Customer service software can make your life easier and helps you grow your business. Here are 3 tips to select the best customer service software for your business.  Tip 1: One inbox for all your channels Customers want to connect with you via their preferred communication channel. One wants to send you an email, another wants to connect with you via live chat and another one wants to do that via Facebook Messenger. If you want to provide really good customer service, you go for a multi channel approach and offer as many customer service channels as possible. However, managing 5 or more different communication channels can be very challenging. Good customer service software helps you manage multiple customer service channels ...