We Are Table Duck

Bezorg platformen zoals Thuisbezorgd of UberEats kunnen restaurants veel omzet opleveren. Het is een makkelijke manier voor een restaurant om snel en veel potentiële klanten te bereiken zonder daar al te veel voor te doen. Echter hoor je ook steeds meer negatieve geluiden uit de horeca. Een continue terugkerend probleem zijn de stijgende commissies, op dit moment is dat 13% per order. Je betaalt deze commissie voor iedere order, ook van klanten die zeer regelmatig bij het restaurant bestellen. Wat wellicht nog een groter probleem kan vormen is het gebrek aan data dat een restaurant ontvangt over zijn klanten. Door het gebrek aan data is het voor restaurants heel lastig om te verbeteren, de feedback loop ontbreekt namelijk. Daarnaast kan een restaurant geen relatie met die klant opbouwen zoals we dat wel kunnen in bijvoorbeeld eCommerce. Iets wat essentieel is in de tijd dat concurrentie moordend kan zijn. Technologie als alternatief voor Thuisbezorgd Zijn er  alternatieven voo...

Ordering apps can help to boost sales for your restaurant. Some claim that  ordering apps  can boost it up to 20% of your revenue. But what is an ordering app, why should you use it for your restaurant and what to consider when selecting the best ordering app? This article will explain you all you need to know about ordering apps for restaurants. What is an ordering app? An ordering app or  order app  is a way to let guests of your restaurant order and pay themselves. They don’t have to wait to get the menu, place an order or to pay the bill, it is simply handled by the ordering app. Ordering apps are there in many forms and shapes. Some ordering apps needs to be downloaded before you can use them, others work as a web app. At Table Duck we’ve pushed it even further by letting guests order via messaging apps like Facebook Messenger or WhatsApp. In this case there is no need to download anything because it makes use of existing messaging apps. A chatbot handles...

Delivery app for your restaurant as alternative for 3rd party platforms Food delivery has grown rapidly over the last years. Third party delivery platforms like Takeaway.com, GrubHub and UberEats are all serving hungry customers waiting for their food to be delivered. For restaurants, these third party delivery platforms have been a good opportunity to grow your business. It’s a simple and effective way to extend your reach and get more revenue. However, there are also downsides on using these third party delivery platforms. First, it’s the commission fee you need to pay. Some delivery platforms charge you more then 20% on each order. They charge you for each order, also for orders coming from customers that have been eating your food many times. You keep on paying for a customer. Secondly, there is the lack of data. Working with food delivery platforms will leave you in the blind if it comes down to customer data and insights. Therefore, you will not be able to use insight...

Alternative for a self-ordering kiosk at your restaurant Self-ordering kiosks for restaurants have been on the rise over the past years. Especially for quick service restaurants, self-ordering kiosks have proven to be very effective. These self-ordering kiosks are convenient for guests of quick service restaurants. It’s a way for these guests to avoid having to wait in a line to order. However, self-ordering kiosks are not cheap. A self-ordering kiosk can cost your quick service restaurant more than $ 5.000 per kiosk. Next, there is also the space it takes in your restaurant. A self-ordering kiosk itself requires 10ft2. If it gets very busy, you even get lines for the self-ordering kiosk. What alternatives are there for a self-ordering kiosk? There are better, cheaper alternatives for a self-ordering kiosk in quick service restaurants. At Table Duck, we’ve developed a chatbot that can take orders and payments for restaurants. A guest can place an order via messaging platforms...

How chatbots can help your restaurant business Technology is advancing very rapidly and impacting many industries. One of the most recent developments is the use of chatbots and chatbot technology. A chatbot is an automated conversation partner, often driven by Natural Language Processing or NLP. These automated conversation partners can talk and interact in a very human way. Chatbots can be very helpful in your restaurant business too. They can do repetitive tasks like picking up the phone or taking orders. At Table Duck for example, we’ve created a chatbot that can take orders and payments for your restaurant via messaging apps like Facebook Messenger or WhatsApp. It can take orders for table service but also for delivery orders or takeout. A chatbot for your restaurant is ideal when you’re lacking time or when you’re running low on staff. But it also increases the guest experience because it brings convenience and service where and when the guest wants it. ...