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Integrating Your Brand Into Streamlined Customer Conversations

  Customer relations are integral to a brand’s success. Maximizing your brand’s value requires understanding how to best respond to your customers’ needs. A strong relationship between your brand and customers ensures loyalty, builds trust, and improves your products and services. Several companies have demonstrated this business strategy as part of their pillars for success.  Apple , for example, with its $123-billion revenue in the first quarter of 2022, relies on customer relations as a foundation of its ever-growing success. It continuously explores solutions to reduce friction in handling customer service requests. As an illustration, its online support center is easy to navigate, with easy-to-follow links and a wealth of information that allow customers to solve the problems themselves. They also offer a 24/7 live chat and telephone support system that uses both artificial intelligence and real-human interaction to provide the assistance that their customers need. Moreover, all t
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Top 10 alternatives to Olark as an omnichannel communications platform for small business owners

An omnichannel communications platform   can really drive your business. But there are many tools and software like Olark .  out there. What is the best solution for you as a small business owner and what to look for in a omnichannel communications platform  provider ? We compare the top 10 omnichannel communications platform   solutions on the market in this article. What exactly is an omnichannel communications platform? Before we move on, let’s explore what an omnichannel communications platform   is. Providers like  Olark   offer an inbox solution to manage customer service. Channels like live chat, email and social messaging channels like Instagram DM, WhatsApp, Telegram or Facebook Messenger are integrated to manage multiple channels in one place.  Chatbots are often used as a first line support to answer questions.  Why does my business need an omnichannel communications platform? Providers like  Olark  are important to your business because they help you with providing great cu
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How to sell more cars with live chat – a car dealership’s guide into messaging

  It’s a sunny weekend day and it’s busy at the local car dealership. You happen to be the owner of this car dealership because you’re passionate about cars, motorcycles and pretty much every other motor vehicle.  In the past people just stopped by to look at cars and to book a test drive. But you’ve learned that more and more people are visiting your website as well to look at their next potential car.   A great new opportunity of course, since people are visiting your website also outside of your office opening hours. With your website you’re able to simply reach more people and more potential customers. However, when a customer visits your physical car dealership location you’re able to have a chat with these people. You learn about what they’re interested in and sell them the right car.  How do you do that online on your website? And how to make sure you don’t have to be there 24/7? Live chat to connect with customers on your car dealership website    First, let’s talk about how yo
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How to sell more rooms with live chat – a hotel’s guide into messaging

Spring holiday is coming up, and people are planning weekend trips away to your city.  You’re running a small boutique hotel which guests love. It’s authentic and in the middle of the city. Therefore guests love to book your hotel, so it’s busy.  In the past guests would just call your hotel when they had a question. Nowadays it’s a bit different. They look at your website first to find an answer. If they can’t find the answer, they will drop you an email. It’s pretty convenient for you because you can answer an email whenever it suits you. However, it does feel a bit impersonal and that doesn’t fit well with who you are and the core values of your boutique hotel. How do you personally connect with your website visitors so that they feel welcome? And how do you keep it all under control without having to sit behind your computer all day? You have a hotel to run after all. Live chat as a tool to on your website to engage with guests   Let’s talk about how you connect with potential gues
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The difference between scripted chatbots and AI driven chatbots

  The difference between scripted chatbots and AI driven chatbots Nowadays, chatbots are everywhere. They are our digital assistants who are ready to help. Businesses love to use  chatbots for customer support . They’re never sick and always on the job, 24/7. It’s a very efficient way for a business to help customers, but only when done correctly. You’ve probably experienced annoying chatbots yourself when you’re looking for customer support. The ones that keep repeating and are not answering your question. Why is this? And why are some chatbots really capable of having a human-like conversation while others are just annoying? More importantly, as a small business owner, how to make sure you select the right type of chatbot that fits your business and the needs of your customers? Scripted vs non-scripted chatbots, what is the difference? Generally, you can make a difference between scripted vs non-scripted chatbots. A scripted chatbot is a chatbot that uses a predefined conversation fl
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How help desk software is crucial to grow your business

  Your business is successful and growing. But are you overwhelmed by customers asking you questions, despite the fact that you have a good FAQ on your website? Then it’s time for you to get some good help desk software. What is help desk software? Help desk software is a software application that helps you manage customer inquiries. Simply put, with help desk software you can help your customers more efficiently and faster.  Help desk software is designed to provide a customer with information and support regarding your company’s products or services. Customer inquiries are typically submitted via multiple channels including email, phone, or social media. Good for you to save some time, good for your customers since they get help quicker and better.  What is good help desk software for small businesses? There are many providers for help desk software. Some are very advanced (and expensive) and suits best for large companies. But there are also good and affordable options for small bus
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A head to head comparison between Table Duck and Tidio – How Table Duck is a great alternative for your business

In this article we’re comparing Table Duck with Tidio as live chat software solutions for small businesses. We’ll dive into what live chat software is, how live chat software helps your business grow and why it is important.  We will also compare Table Duck with Tidio to see how Table Duck is a great  alternative to Tidio . You will be able to make a better, more conscious decision in choosing the best live chat software for your business. Live chat software is a way to communicate with your website visitors Live chat software is a plugin or a piece of code you install on your company’s website. It allows website visitors to reach out to your business via chat instead of email or by phone.  Live chat software is easy to install and easy to use. You can reply to messages from website visitors easily via a mobile app or website and you can set notifications to get alerted when somebody on your website asks a question through live chat.  Messages end up in a joint inbox so you can work an
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